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Looking to place an order with MHW? We can't WAIT! please thoroughly read this page or the correspondence (email) that follows with your order confirmation.
Duties and taxes are just little import fees that some countries charge when your parcel arrives at the border — kind of like a “welcome to the country” toll for your wig! 💌 If you’re outside of the UK, your courier might get in touch to collect this small fee before they release your package and bring it to your front door. It’s usually nothing big, but please keep an eye on your emails (including junk and spam folders) around your shipping time once you’ve received your tracking number, so you don’t miss their message.
All import charges are the sole responsibility of the customer and are not charged, collected, or controlled by My Hair Wardrobe.
We strongly recommend tracking your parcel using the courier’s website and checking your junk/spam folder daily until your parcel is delivered.
Customs authorities generally allow a limited time frame (varies by country, often 7–14 days) to pay any import duties, VAT/GST, or clearance fees.
If you do not pay within this period, the courier will automatically return the parcel to us.
Once you pay the fees, your local courier or postal service will process the payment, confirm receipt with customs, and release your parcel for final delivery.
After customs has confirmed payment and cleared your order, your courier will continue with the delivery process and bring the parcel to your address as normal.
We strongly recommend tracking your parcel using the courier’s website and checking your junk/spam folder daily until your parcel is delivered.